Privacy Policy
At Happiness Speech Therapy and Occupational Therapy Centre (“we,” “our,” or “us”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you share with us through our website, forms, and services.
1. Information We Collect
We collect information to provide effective therapy services and improve our offerings. The types of information we may collect include:
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Personal Information: Name, phone number, email address, postal address, age, and emergency contact details.
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Health Information: Relevant medical or developmental history necessary for therapy planning and progress tracking.
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Website Information: Data collected automatically through cookies, analytics tools, or browser settings, such as IP address, device type, and browsing behavior.
2. How We Use Your Information
We use your information to:
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Provide and personalize therapy services.
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Communicate about appointments, progress, and updates.
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Process payments and issue receipts.
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Respond to inquiries and provide customer support.
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Improve our website, programs, and client experience.
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Comply with legal and professional obligations.
We do not sell, rent, or trade your personal information to third parties.
3. Data Storage and Security
We maintain strict safeguards to protect your data from unauthorized access, disclosure, or misuse. All personal and medical information is stored securely in compliance with applicable data protection laws.
However, no electronic storage or online transmission is 100% secure, and we cannot guarantee absolute data security.
4. Disclosure of Information
We may share your information only when:
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Required by law or authorized regulatory authorities.
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Necessary for providing coordinated care with your consent.
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In case of medical emergencies to ensure safety and well-being.
All disclosures are made with utmost confidentiality and only when necessary.
5. Your Rights
You have the right to:
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Access and review your personal data.
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Request corrections or updates to inaccurate information.
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Withdraw consent for data use (where applicable).
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Request deletion of your information, subject to legal or professional record-keeping requirements.
To exercise these rights, contact us using the details below.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance user experience and measure site performance. You can manage or disable cookies through your browser settings, though some site features may not function properly without them.
7. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before sharing personal information.
8. Children’s Privacy
We are committed to protecting the privacy of children. Personal information about minors is collected only with parental or guardian consent and used solely for therapy-related purposes.
9. Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services after changes indicates acceptance of the updated policy.